Frequently Asked Questions

Have a query? Browse the questions below for the answer. Still have a question? Get in touch

Q: How do we check in?

A: Checkin is by prior arrangement only. As none of our properties have on site staff, please contact us to confirm arrival times before you begin your journey to Belfast.  If you fail to do this, you may encounter long waiting times until we can get staff over to check you in.

Q: What are your check in and check out times?

A: Check in times are from 2pm until 8pm unless previously arranged in advance with the management. You can check out anytime up until 10am unless previously arranged in advance with the management. Checking in or out, outside of these times, may incur an extra charge.

Q: When do we pay our deposit and when is the final payment due?

A: Your booking is only provisional until we have received your deposit.  Booking deposits are due at least 30 days prior to arrival or immediately if booked at shorter notice. You final balance can be paid on arrival but we recommend you pay this earlier to ensure a smooth and quicker check-in.

Q: Is there a security and damages deposit.

A: Yes, we require a £100 deposit on this property. This will be returned to your card after we have cleaned and inspected the property for breakages or damage. Please keep us informed at all times if anything needs replaced or repaired.

Q: What is your cancellation policy?

A: A booking may be cancelled anytime up until 14 days before your arrival dates for a full refund. If cancelled within 14 days of your arrival, 100% of the first nights stay will be charged.

Q: Do we provide towels and bed linen?

A: Yes, all bed linen and towels are provided at the property and included in the price.

Q: Are pets allowed?

A: Unfortunately not.

Q: Do you supply child cots?

A: Yes, we supply child cots free of charge at our properties. Please ask us about them.

Q: Are extra beds available?

A: Sorry we do not have any extra beds available at our properties.

Q: Is there parking and are there any charges?

A: Please check the respective properties for details on the parking arrangements.

Q: What do we do if we encounter any problems during our stay?

A: You should contact us immediately by telephone on

Nikki on +44 (0) 7469 702241

or Ian on +44 (0)7790 314903

or by email at

Q: Is this property suitable for disabled people?

A: Two of our properties are unfortunately not suitable for disabled people due to stairs. Please check the property pages.

Q: What is included in the price?

A: All heating and electric charges, all bed linen, towels and cleaning charges.

Q: Do you supply toiletries?

A: We supply toilet rolls and hand wash but not shampoo or body wash.

View some of our properties


Old Exchange Court

10 Old Exchange Court is a comfortable, spacious and luxurious apartment complete with a beautiful roof top garden with panoramic views.

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St. John’s Wharf Apartment

St. John’s Wharf is a beautiful apartment set in Belfast, 450 yards from The Waterfront Hall and only 1,000 yards from The SSE Arena.

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204 Cregagh Road

Experience this beautiful end terrace property in the heart of Belfast. Convenient to local shops and only 2.4 miles from city centre.

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Titanic Quarter Apartment

Set 150 yards from the Titanic Experience in Belfast, 914 The Arc offers self-catering accommodation with a balcony and free WiFi.

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